In this exclusive interview, we dive deep into the groundbreaking work of Silent Push, a cybersecurity innovator that’s reshaping the threat intelligence landscape with its unique concept of Indicators of Future Attacks (IOFAs). Discover how this proactive approach gives APAC organisations a competitive edge in threat detection and mitigation—far beyond traditional reactive methods.
As AI continues to revolutionise industries, customer support in the ASEAN region is undergoing significant transformation. AI-powered automation, chatbots and GenAI are redefining how businesses engage with customers, enhancing efficiency and personalisation. We spoke to Pun Kok Lim, head of sales for ASEAN, Hong Kong and Taiwan at DevRev, on how AI is redefining customer support, the challenges of implementation, and key trends shaping the future of AI-driven support in the region.