Take a look back at the key moments from the XCION 12th Bali Conference and Exhibition in this event highlights video. Over three days, industry leaders and innovators gathered to explore how AI, edge computing and emerging technologies are driving digital transformation across Southeast Asia. From inspiring keynote speeches and panel discussions to valuable networking opportunities, hear from regional leaders as they share their key takeaways and experiences from this year’s event.
AI is playing a pivotal role in expanding access to financial services, enabling greater financial inclusion and efficiency across Indonesia, particularly in the realm of Islamic banking. We spoke to Widji Tri Kusuma Adhi, director of Ammana & LSP – AFPI Committee, about how AI is driving greater financial inclusion, its impact on the growth of Islamic banking, the ethical considerations within fintech, and its evolving role in shaping the future of financial services across the region.
AI is transforming the retail industry with many businesses today leveraging cutting-edge technologies to improve customer experiences, streamline operations and optimise supply chains. We caught up with Edy Susanto, IT director at PT. Trans Retail Indonesia, about how AI is enhancing customer shopping experiences, the challenges of implementing AI solutions, and how AI is reshaping the retail landscape in Indonesia and across the broader ASEAN region.
As AI continues to revolutionise industries, customer support in the ASEAN region is undergoing significant transformation. AI-powered automation, chatbots and GenAI are redefining how businesses engage with customers, enhancing efficiency and personalisation. We spoke to Pun Kok Lim, head of sales for ASEAN, Hong Kong and Taiwan at DevRev, on how AI is redefining customer support, the challenges of implementation, and key trends shaping the future of AI-driven support in the region.